Frequently asked questions

Shipping

Do you guys ship outside of the United States?


Yes we do, just shoot us an email and let us know what obstacle(s) you’re interested in as well as your address and we’ll get back to you as soon as possible with a quote on shipping.




How long will my ramp take to arrive once the order is placed?


Due to Corona Virus Covid 19 our shipment times are bit longer than usual. We have the majority of our obstacles (with the exception of some of the larger mini half pipes) Most of our smaller obstacles (i.e. rails, boxes, wedges, etc.) ship via FedEx Ground and will take 2-3 weeks to arrive depending on what part of the country you’re in. Our mini half pipe kits will arrive on a 4’x8’ pallet (or 2 for some of the larger ones) and will be delivered by a freight shipping company (i.e. Road Runner Transportation/ R&L Carriers). The handling time on the larger mini ramps is a bit longer at times in comparison to smaller obstacles. Typically you’ll receive your mini ramp anywhere between 3-4 weeks from placing the order depending on where you live. Typically the closer you are to California, the faster you’ll get your ramp.





General

What makes Keen Ramps different from its competitors?


Overall we feel that the specifications of our ramps are much more fine-tuned in comparison to our competitors. We’ve experimented with multiple transition radiuses, materials, rib spacing, attachment points, and so on. Each obstacle’s design has been tested by professional and amateur level skateboarders as well as by our founder (Cory Keen) who has been an avid skater for over 20 years. We are confident that our ramps provide a better ride, grind, launch, air, etc. in comparison to competitors. Not to mention all of the following: • All Keen Ramps Mini Half Pipes come standard with 2 layers of plywood underneath the surfacing whereas our competitors have an upcharge to “make the ramp stronger”. We feel every mini ramp should always have 3 layers! • Our coping is a schedule 40 galvanized steel (the walls are approx. 3/16” thick) whereas the majority of our competitors use a schedule 5 or 10 which is similar to the thickness of fence post. Why does thickness matter so much? Because the denser the metal, the less resistance your trucks will have grinding through which in turn means a more solid feeling grind. • Our coping is tapped and threaded on the underside with heavy duty 3/8” bolts whereas our competitors use wood screws which get loose and bend over time. Plus, with the coping being attached on the underside there are no holes or screw heads to grind over. • We space our 2”x4” ribs closer together than others which results in a sturdier transition surface. • Our galvanized steel threshold plates at the bottom of our Quarter Pipes, wedges, and kickers are thick enough/ supported by ply underneath to prevent bending (a.k.a. “taco-ing”). Plus they are attached with machine screws, nuts, and bolts to prevent the plates from getting loose. Our competitors have their’s attach just with wood screws which loosen dramatically over time.




How do I know what ramp is the right size for my son or daughter?


The strong majority of our ramps can be used for all ages and skill levels of skaters. Typically the 2' high quarter pipes/ mini half pipes, kicker, wedge ramp, and rail jam are great options for beginners. If your child is intermediate or advanced; 3' to 4' quarter pipes/ mini half pipes, flatbars, and grind boxes are a great way to go. If you'd like to further discuss what ramp is the perfect fit for you or your child, give us a call today to speak with one of our experts. Click here to get in touch.




What is Skatelite and do I need it?


Skatelite is a super durable paper-composite material that is designed to stand up to the daily punishment inflicted by skateboards, scooters, BMX bikes and adverse weather conditions. It’s a great material to use if you want to extend the life of your ramp, don’t want to have to worry about covering it when it rains or snows, and/or want your ramp to require less maintenance in the long run. However, you don’t have to go with Skatelite to protect your ramp from the elements… (see next FAQ for more info.)




How can I protect my mini half pipe from excessive weathering?


• You can paint your birch surfacing as well as the top decks with 2-3 coats of an exterior grade paint. 1-part epoxy paints as well as “porch and floor” paints seem to do really well in terms of protection while not making the ramp too slick. Many people ask, “well what about skate paint?” The composition of the paints we mentioned are very similar to “Skate Paint” and are also about a third of the price. • Cover the ramp with a heavy duty tarp (usually they’re the brown ones, not blue) when it rains or snows. • When you first install the ramp, you can attach roofing tar paper (with a staple gun) in between the top layer of 3/8” plywood and the top layer of birch or Skatelite. This will help prevent the underlying layers of plywood from soaking and rotting. • Ensure the ramp sits off of the ground at least a couple of inches. This will prevent moisture from being trapped underneath the ramp. A great way to elevate the ramp as well as level it, is to use cinder block caps (2”x8”X16”) at all of the ramp’s intersecting section points.




What is the framing material?


The framing of our ramps is made of kiln dried Douglas fir and the final layer is a sanded finish ¼” thick Baltic birch wood.




What is the transition radius and height of riding surface of the 2'x8', 3'x8' and 3.5x 8' Mini Half Pipes?


Our 2’ high ramps feature a 6’ transition radius while the 3’/ 3.5’/ & 4’ high ramps have a 7’ transition radius. The technical overall height of the ramps is the number in the description (i.e. 3.5’ ramps = 42”) minus 4.5” since that’s how high the floor frame is. Therefore the height from the riding surface to the top of the coping is: 37.5”




Privacy Policy


PRIVACY NOTICE

Last updated January 22, 2020

Thank you for choosing to be part of our community at Keen Ramps Inc. (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our notice, or our practices with regards to your personal information, please contact us at info@keenramps.com.

When you visit our website www.keenramps.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Sites and our services.

This privacy notice applies to all information collected through our website (such as www.keenramps.com), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy notice as the "Services").

Please read this privacy notice carefully as it will help you make informed decisions about sharing your personal information with us.

HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

· To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).

· To deliver services to the user. We may use your information to provide you with the requested service.

· To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.

  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.

WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites.

The Services may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 90 days.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at info@keenramps.com.

WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.

DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at info@keenramps.com or by post to:

Keen Ramps

3914 cherry ave unit D

Long Beach, CA 90807

United States





 
 

Contact Us

3914 Cherry Ave Unit D

Long Beach, CA 90807

Tel: (855) 758-7267

info@keenramps.com 

CALL US!
855-SK8-RAMP
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